• Reasons for return/refund

Did not receive the order (e.g. parcel lost in transit)

Received the wrong product(s) (e.g. wrong size/colour, different product)

Received a product with physical damage (e.g. dents, scratches, cracks)

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Once we have checked and confirm the goods/products, customer will received their refund within 7 dayafter the confirmation.

Please return your purchase to the following address:

Company name：Tcm Thye Hoe

Address：1 Jalan Karas Taman Nira Batu Pahat 83000 Johor

Please contact us at company-phone：0187708306 if you have any questions or doubts.